Time Warner Fumbles the Super Bowl

Time Warner was unable to deliver the Fox channel in high definition during the Super Bowl Sunday night in one of its biggest and most lucrative markets, New York, home of the New York Giants.

Flooded with complaints, the cable provider was unable to resolve a long-standing problem with its HD service. Customers who jammed the company's technical support lines were not offered a refund or credit. Instead, the cable provider lamely offered those who hung on for over 30-minutes on the phone a free premimum channel for one month. (And the problem with Fox persisted.)

No word yet on lost revenues due to the outage with the biggest, most expensive advertisements of the entire year on the line. However, doubtless Fox's Murdoch will be looking for some payback from the collapsing cable firm. As for customers of Time Warner, they have endured outages on the cable company's HD service for at least 8 months, yet Time Warner has been unwilling or unable to correct the problems.

Such technical imcompetence on the part of Time Warner calls into question the company's ability to deliver everything from digital phone service to high-speed Internet service. If it can't even deliver a televison picture, one wonders how on earth the company can ever hope to hijack the Internet and defeat the net neutrality movement.

No word on how many New York Super Bowl parties were blown out by Time Warner's fumble.

PS: Time Warner's HD service for the Super Bowl also reportedly crashed in the Cleveland area.

PPS: Time Warner also reportedly botched the Super Bowl in the California towns of Twentynine Palms , Yucca Valley, and Barstow.

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About jquain

Technology reporter, writer, and television correspondent, JQ has been covering the computer, communications, and consumer electronics industries for more than 25 years.A contributor to The New York Times, Popular Mechanics, PC Magazine, U.S. News & World Report and many other publications, JQ appears on CBS News television program Up to the Minute and on Fox Business.
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