Intuit’s Excellent PR

Due to system overloads at Intuit, some TurboTax customers may have pulled out a bit more hair than usual filing their tax returns on Tuesday night. However, this is one case where the company is making good with customers. To wit, a JQ on Technology reader forwarded this Intuit missive:

Dear TurboTax Customer,
We want to let you know that Intuit will be refunding any TurboTax credit card charges that were charged to your credit or debit card between 3 p.m. PDT Tuesday, April 17 and 4 a.m. PDT Wednesday, April 18.
We deeply regret the frustration and anxiety you may have experienced trying to e-file your return on April 17.
We worked closely with the IRS to allow taxpayers who were affected by the delay to file their returns until midnight tonight, Thursday, April 19, without penalty. Intuit will also pay any other penalties that customers incur as a result of the delay, although none are anticipated.
We will be contacting you early next week with additional details about this refund. We value your business and appreciate your patience.

TurboTax Customer Advocacy
Intuit, Inc.

Now there's a company that's got the right attitude and deserves to be the market leader.


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About jquain

Technology reporter, writer, and television correspondent, JQ has been covering the computer, communications, and consumer electronics industries for more than 25 years.A contributor to The New York Times, Popular Mechanics, PC Magazine, U.S. News & World Report and many other publications, JQ appears on CBS News television program Up to the Minute and on Fox Business.
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